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Receive issues

Common receive issues and solutions​

Here are the most common problems you might face when receiving crypto into Wraith Wallet, and how to solve them.

Delayed transactions​

Issue: A transaction was sent to your wallet, but it hasn’t appeared yet.

Causes:

Network congestion causing slower confirmations

Low transaction fees on the sender’s side

Limited block capacity during busy times

Solution:

Check the transaction status on a blockchain explorer (e.g. Etherscan, Tronscan, BscScan) using the TxID or your wallet address

Allow extra time during periods of high activity

If the transaction is confirmed on-chain but not showing, refresh Wraith Wallet or contact support with details

Unsupported tokens​

Issue: You received a token, but it doesn’t appear in your wallet.

Causes:

The token is not yet supported by Wraith Wallet

The token is new or obscure, and metadata isn’t in the wallet’s database

It was sent on a blockchain that Wraith Wallet doesn’t currently support

Solution:

Verify the transaction on a blockchain explorer

Manually add the token by entering its contract address (see: [How to add a custom token in Wraith Wallet])

Check that the blockchain network is supported

Incorrect receiving address​

Issue: Crypto was sent to the wrong address. Transactions cannot be reversed.

Causes:

Typing errors in the address

Copy - paste mistakes

Malicious clipboard or browser extensions altering the address

Solution:

Always double-check the address

Use QR codes where possible

If unsure, receive a small test transaction before larger transfers

Wallet not synced​

Issue: Your transaction is confirmed on the blockchain but not showing in Wraith Wallet.

Causes:

Poor internet connection

Node connectivity issues

The app hasn’t refreshed properly

Solution:

Confirm the transaction on a blockchain explorer

Check your internet connection

Close and reopen Wraith Wallet

Switch to a different node in Settings > Network

If the problem persists, contact support with your wallet address and transaction ID

Other issues or further help​

If your issue isn’t listed here, reach out to Wraith Wallet Support and include details such as your TxID, network used, and a description of the problem.

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